Reading up on business tech news is a bit like exercising; you know you should be doing it, but you never seem to have the opportunity to do so. Keeping up with all the industry happenings—from the latest technology to the industry tips and tricks—can indeed be overwhelming when you’re crunched for time.

That’s why we’ve created a roundup of this year’s most important business tech news to catch you up to date. The articles featured here will all give you inspiration for how you can run your company in a more advanced, efficient, safe, and cost-effective manner.

What is a Customer Portal and Why Is It Important?

Did you know that studies have shown that most customers expect a company or brand to provide an online customer service portal? If you’re unsure what one is, or why it’s even important, this is a must-read. Not only will this resource run through all the basics, it will also highlight how you can set an effective one up.

5 Ways Your Customer Service Team Can Handle Customer Complaints

We all have a horror story about our own experience with customer service. There’s a reason for this: so many companies don’t know how to professional customer complaints in a professional manner. Even if you think your company is second to none in this department, you can always improve by following some expert tips. This article puts a spotlight on five simple ways of handling customer complaints that your customer service team can try out.

IBM: AI will change every job and increase demand for creative skills

This article serves as a timely reminder that artificial intelligence (AI) will change the very nature of work as we know it. Honing in on a study from IBM-MIT on the matter, the article explores how AI will reshape the workforce, particularly as automation becomes more widespread. It’s certainly a thought-provoking piece, which may give business owners a nudge to consider the potential impact the ever-expanding AI industry will have on their business.

Venture Capital Due Diligence Checklist for Cybersecurity

Venture Capitals have some of the most brilliant minds in business. However, that doesn’t mean they are cluey about the link between cybersecurity and their business practices. As Zeguro points out, engaging in cybersecurity due diligence is crucial to ensuring their interests (and wallets!) are protected. The section, “5 Cybersecurity Risks to Monitor When Investing” is a particularly pertinent read for VCs.

What is First Call Resolution? Benefits, Challenges, Examples, & Best Practices for Improving FCR

You know those customer service stories you all-too-rarely hear about a customers’ needs or complaints being completely resolved after just one phone call with your CS reps? This experience doesn’t need to be a rarity. It’s as simple as arming your CS reps with the knowledge about effective first call resolution. Be sure to email this article to them as it’s a definite must-read.

Proving HIPAA Compliance

If you’re guilty of slapping on a “HIPAA Compliant” label on your website or resources with little regard for what it means, it’s time to get your act together. As this incredibly informative guide explains, HIPAA compliance is a matter that should be taken seriously. So how do you best go about proving HIPAA compliance? Some of the best options are spelled out here, so give it a thorough read.

What is HITRUST?

Now that you’ve wrapped your head around what it means to be HIPAA compliant, it’s time to learn all about HITRUST. As the author of “What is HITRUST” explains, HITRUST is “An industry-driven effort to standardize on a common, certifiable framework to benefit both vendors and covered entities.” Is your interest piqued? We knew it would be, which is why we suggest grabbing a pen and paper to make notes while you work you way through

Why Every Small Business Needs a Data Strategy

If you thought establishing a data strategy is only necessary for big companies, this article will surely change your mind. As author Norm Lillis explains, small businesses can benefit enormously from having a robust data strategy. He also addresses the fact that unlike what many companies mistakenly think, a data strategy involves more than just data storage, security, and disaster recovery. But if you are looking for a breakdown of security protection for software programs used by small businesses, Techcody has a great guide to Office 365 security.

What is inventory replenishment?

In order to create a seamless order fulfillment sequence, you need to get your inventory replenishment practices in order. To do so, you need to understand what it is, how it works, the factors that impact it, and the best practices for ensuring its effectiveness. Don’t know where to start? This article covers all this in an easy-to-understand way

What is a warehouse management system?

If your warehouse is being run inefficiently, it could be costing your considerably. Not only will this be placing an unnecessary financial burden on your business, it will also make your employees’ jobs harder. It can also negatively impact your customers’ experiences ordering and receiving goods from your company. This article is an excellent place to develop your understanding about the best warehouse management system practices in the industry.

Event Staffing: What You Need to Know

If you’ve ever staged an event, you’ll know that the quality of the staff you hire will directly impact the success of it. While hiring unprofessional staff will likely lead to all array of problems, hiring experienced, dedicated staff will help make your event a success. So who should you ensure you have in your team? Find out here.

The Ultimate Guide to Temp Agencies: How They Work, Costs, and More

Speaking of staff, one thing you won’t want to get caught out about is being short-staffed. While it seems like an easy fix to hire more full-time team members, this isn’t always the best option. It may be less costly and more flexible to hire a temp worker from a temp agency instead. That being said, it’s important to know what’s involved before you dive in. This guide is basically a crash course on the topic, so we’re sure that like us, you’ll consider it essential reading.

Top Fleet Tracking Software: The 50 Best GPS Tracking Systems to Manage, Streamline and Track Your Fleet

There are a lot of vital considerations involved with maintaining a smooth-running fleet operation. As manually trying to manage everything is challenging, many companies don’t stay on top of their fleet operation to the best of their capacity. Fortunately, there’s an alternative: fleet tracking software solutions and systems. This article highlights 50 of the best ones, so you have the knowledge to decide for yourself which one is most suitable for your company.

Industrial Barcode Labels, Stickers, Tags: Metal Bar Code Manufacturer

Having the right industrial barcodes can make all the difference when it comes to keeping your company’s operations on track. As you’ll discover in this resource, barcodes can range substantially in size, material, features, and more. While you may be using just one type of barcode for all of your needs, it may be wise to invest in specific barcodes designed to meet specific needs. You can learn all about the different types here.

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